Joanne Doss, Claims Delegation Program Manager at Northwest Physicians Network

“We decided that 2016 would be the year of efficiencies. I’d estimate that before SymKey®, somewhere around 95% of our claims were manually touched in some way. So we decided to let SymKey® handle the mundane work, which would allow our processors to focus on analyzing and adjudicating the more complex claims.”

About HCIM

Since 2000, HealthCare Information Management, Inc. (HCIM) has delivered expert consulting services and robotic automation tools for small to mid-sized healthcare payer and managed care organizations. Our concierge consulting services include everything from core claims system procurement to go live, including configuration, migration, upgrades, reporting, benefits and fee schedules, user training, and project resourcing. We also offer strategic consulting in the areas of value based payments, population health, medical management, medical loss analysis and recovery, care management, provider contract modeling, data analytics, and business process reengineering/analysis.