New HCIM Customer Portal and Ticketing System

In order to provide our clients with the best possible customer service, HCIM has launched a new ticketing system on the TeamSupport platform. The new HCIM Customer Portal allows clients to submit tickets via a web form, track updates, access support documentation, and search the knowledgebase. When clients submit a ticket via the Customer Portal, they will also have the option to record their screen and attach the screencast to the ticket, which will enable them to better explain any support issues and enhancement requests. Plus, this built-in screen recording functionality is completely secure and HIPAA compliant.

Business as Usual

Our product clients can continue emailing support@hcim.com with any questions, concerns, feature requests, or support issues. They will be notified by TeamSupport that a ticket has been created and will receive email updates that they can respond to via email.

Portal Access

Most clients should have received a temporary password from the TeamSupport system on July 8, 2014. They can either reset that password using the instructions in that email or follow the instructions below.

Click here to access the portal or select the TS Portal Icon icon in the top-right corner of any hcim.com webpage. You’ll see the following login screen:

 TS Customer Portal Login
Simply click the “Request Access” button and complete the form. Once we receive your request, we will email you a password from TeamSupport. If you have any questions, feel free to email us at support@hcim.com or call 888-454-0202, option 2.

About HCIM

Since 2000, HealthCare Information Management, Inc. (HCIM) has delivered expert consulting services and robotic automation tools for small to mid-sized healthcare payer and managed care organizations. Our concierge consulting services include everything from core claims system procurement to go live, including configuration, migration, upgrades, reporting, benefits and fee schedules, user training, and project resourcing. We also offer strategic consulting in the areas of value based payments, population health, medical management, medical loss analysis and recovery, care management, provider contract modeling, data analytics, and business process reengineering/analysis.