In order to provide our clients with the best possible customer service, HCIM has launched a new ticketing system on the TeamSupport platform. The new HCIM Customer Portal allows clients to submit tickets via a web form, track updates, access support documentation, and search the knowledgebase. When clients submit a ticket via the Customer Portal, they will also have the option to record their screen and attach the screencast to the ticket, which will enable them to better explain any support issues and enhancement requests. Plus, this built-in screen recording functionality is completely secure and HIPAA compliant.
Business as Usual
Our product clients can continue emailing firstname.lastname@example.org with any questions, concerns, feature requests, or support issues. They will be notified by TeamSupport that a ticket has been created and will receive email updates that they can respond to via email.
Most clients should have received a temporary password from the TeamSupport system on July 8, 2014. They can either reset that password using the instructions in that email or follow the instructions below.
Simply click the “Request Access” button and complete the form. Once we receive your request, we will email you a password from TeamSupport. If you have any questions, feel free to email us at email@example.com or call 888-454-0202, option 2.