HCIM Issues Groundbreaking Performance Assurance Pledge

HCIM has just raised the bar in healthcare payer consulting services with a groundbreaking Performance Assurance pledge. We pledge to deliver professional, competent, and affordable consulting services to the agreed-upon specifications or fix it at no additional charge. This means that clients will never be charged more than the price they were quoted for their project to be completed to specification.

After hearing of healthcare payer organizations that were hit hard with consulting cost overruns due to misconfiguration by inexperienced IT consultants, I began to wonder why they were forced to pay more to get the job done right the second time around. That’s why we at HCIM decided to formally pledge that it will be done right the first time or it will be fixed for free. This means no more living with inefficient systems and clunky manual workarounds, no more budget overages to get the job done right. This is what healthcare payers deserve. My goal is that this will open the door for other consultancies to follow suit and offer the same assurance, marking the end of IT consulting cost overruns for healthcare payer organizations.

HCIM’s unique partnership with the industry’s leading core transaction system vendors gives our consultants unprecedented access to system training and certification, so they are always a step ahead. These relationships also give us unrestricted direct access to the vendor’s product and technical support teams for a faster, more accurate resolution. Rest assured that HCIM’s consultants have the practical hands-on experience and in-depth payer industry knowledge to deliver innovative solutions on time and within budget.  Performance Assurance is just one of HCIM’s contributions to help reduce the cost of today’s healthcare by bringing down associated administrative costs. Working together and doing it right the first time will have a real and tangible impact.

If this sounds like a program that would benefit your organization, please complete the form on the sidebar to sign up for a free consultation.

Jeffrey Hall
Executive Vice President, Client Services
HealthCare Information Management, Inc.

About HCIM

Since 2000, HealthCare Information Management, Inc. (HCIM) has delivered expert consulting services and robotic automation tools for small to mid-sized healthcare payer and managed care organizations. Our concierge consulting services include everything from core claims system procurement to go live, including configuration, migration, upgrades, reporting, benefits and fee schedules, user training, and project resourcing. We also offer strategic consulting in the areas of value based payments, population health, medical management, medical loss analysis and recovery, care management, provider contract modeling, data analytics, and business process reengineering/analysis.