FAQ: Why don’t I have access to one of the SymKey claims modules (Professional, Hospital, Virtual Auto-Post, or Batch Processing)?

Answer: SymKey® modules are activated/deactivated based on a licensing agreement between HCIM and your company. If you require access to a module that is not available, your licensing file must be updated and a new licensing agreement signed. If you see that a module that used to be active is now unavailable, the terms of that agreement may have changed. Please consult your manager or e-mail us at support@hcim.com for more information.

About HCIM

Since 2000, HealthCare Information Management, Inc. (HCIM) has delivered expert consulting services and robotic automation tools for small to mid-sized healthcare payer and managed care organizations. Our concierge consulting services include everything from core claims system procurement to go live, including configuration, migration, upgrades, reporting, benefits and fee schedules, user training, and project resourcing. We also offer strategic consulting in the areas of value based payments, population health, medical management, medical loss analysis and recovery, care management, provider contract modeling, data analytics, and business process reengineering/analysis.