FAQ: Why do I receive an error when importing a batch file?

Answer: If you receive an error when SymKey is attempting to import a batch file, there is most likely an error in the format of the file. When SymKey imports batch files, it invokes error-checking logic that validates whether or not the batch file has the required or correct information for the selected batch. For example, if your scenario is set for specified lines and you are missing line numbers in your batch file, SymKey will display an error stating such.

If you are using the Batch Processing module, SymKey will validate each header row to ensure that they match fields in EZ-CAP, as well as check to see if the values listed below that row match possible or required values in SymKey.

Example
If your input file contains a typo (i.e. “statsu” instead of “status”):
claimno,sequence,statsu
2010021099900001,1,3

SymKey will note that there is no header definition for “statsu” and display a message to that effect.

About HCIM

Since 2000, HealthCare Information Management, Inc. (HCIM) has delivered expert consulting services and robotic automation tools for small to mid-sized healthcare payer and managed care organizations. Our concierge consulting services include everything from core claims system procurement to go live, including configuration, migration, upgrades, reporting, benefits and fee schedules, user training, and project resourcing. We also offer strategic consulting in the areas of value based payments, population health, medical management, medical loss analysis and recovery, care management, provider contract modeling, data analytics, and business process reengineering/analysis.