FAQ: Why can’t I see the SymKey configuration options?

Answer: There are three security levels that determine what the user has access to:

The User role has access to SymKey’s modules in order to run batches and view reports and documentation.

The Admin role has the ability to change much of the configuration in SymKey, including configuring users, passwords, and database connection management.

The Developer role is reserved for HCIM’s analysts and developers, and allows for the configuration of scripts and other application-level options necessary for SymKey to communicate with EZ-CAP.

When you log into SymKey with your User ID, the security assigned to that ID is validated and only the options available to that role are visible. If you have the need to access restricted areas of the SymKey application, please see your administrator or contact HCIM Product Support at support@hcim.com for assistance.

About HCIM

Since 2000, HealthCare Information Management, Inc. (HCIM) has delivered expert consulting services and robotic automation tools for small to mid-sized healthcare payer and managed care organizations. Our concierge consulting services include everything from core claims system procurement to go live, including configuration, migration, upgrades, reporting, benefits and fee schedules, user training, and project resourcing. We also offer strategic consulting in the areas of value based payments, population health, medical management, medical loss analysis and recovery, care management, provider contract modeling, data analytics, and business process reengineering/analysis.