FAQ: How do I configure how SymKey responds to certain EZ-CAP system error/warning messages?

Answer: In SymKey® v. 1.31 and later, only Admin level users have sufficient security rights to configure or change how SymKey responds to EZ-CAP® system error/warning messages. From the SymKey main menu, click the “EZ-CAP Messages” link under the Configuration section. This will open a window that shows every message that SymKey has encountered while running EZ-CAP. There are three sections in the window:

The Title section shows which EZ-CAP subsystem generated the message.
The Message section displays the specific EZ-CAP error or warning.
The Action section is a drop-down menu that displays how SymKey will respond to receiving that message and is the only editable area of the window.

If you would like to change the Action for a given message, click the drop-down arrow next to the appropriate action and select one of the two options: Pend or Ignore. When you are finished with your changes, simply close the window.

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Since 2000, HealthCare Information Management, Inc. (HCIM) has delivered expert consulting services and robotic automation tools for small to mid-sized healthcare payer and managed care organizations. Our concierge consulting services include everything from core claims system procurement to go live, including configuration, migration, upgrades, reporting, benefits and fee schedules, user training, and project resourcing. We also offer strategic consulting in the areas of value based payments, population health, medical management, medical loss analysis and recovery, care management, provider contract modeling, data analytics, and business process reengineering/analysis.