FAQ: Can SymKey move claims within EZ-CAP to a status beyond 3?

Answer: SymKey for EZ-CAP is designed to work within EZ-CAP’s Professional and Hospital claims modules. As a result, it is able to automate the moving of claims that are in status 1-7 to a status 1 or 3. It can also reprocess status 9 claims by creating a new claim number, entering all related detail line information, and placing them in a status 3. Moving a claim to a status 5 or beyond, however, requires the use of EZ-CAP’s Payment Processing module. Although SymKey is not designed for the EZ-CAP Payment Processing module, HCIM developed the SymKey for EZ-CAP Move 1 to 5 Kwik Utility, which automates the moving of a list of claim numbers from a status 1 to a status 5.

If you do not already have the SymKey Move 1 to 5 Kwik Utility and would like more information, please contact HCIM Product Support at support@hcim.com or 888-454-0202, option 2.

About HCIM

Since 2000, HealthCare Information Management, Inc. (HCIM) has delivered expert consulting services and robotic automation tools for small to mid-sized healthcare payer and managed care organizations. Our concierge consulting services include everything from core claims system procurement to go live, including configuration, migration, upgrades, reporting, benefits and fee schedules, user training, and project resourcing. We also offer strategic consulting in the areas of value based payments, population health, medical management, medical loss analysis and recovery, care management, provider contract modeling, data analytics, and business process reengineering/analysis.