Built by people who know payer operations
Claims teams spend too much of their day on work that follows the same steps every time: keying data, updating records, working the same exceptions. That work has to get done, but it keeps skilled people away from the decisions that need them.
HCIM was built to solve that problem. since 2001, we’ve worked alongside health plans, risk-bearing provider groups, and third-party administrators to learn how their core administrative systems really run and where the hours go. What we learned became SymKey. It automates repetitive administrative workflows inside the systems you already use. On those platforms, most clients have their first automation running in under 2 weeks.
Today, numerous claims-paying organizations rely on HCIM. We listen first, we care about getting it right, and we treat your operations as if they were our own.
Expertise first, technology second. That’s how we’re Turning Complexity into Simplicity.™
We Serve: Healthcare Payers Health Plans TPAs Managed Care Organizations MSOs IPAs ACOs
Automation Software Built for Payers, by Payer Experts
Your claims and payer operations teams shouldn’t spend their day on work a machine can do.
For 25 years, HCIM has built automation designed specifically for healthcare payers and managed care organizations.
Our software runs inside the Core Automated Processing Systems (CAPS) you already use, so your people can focus on the decisions that need them.
What would your workflows look like automated?
20% Improvement of
Auto Adjudication Rates
Cost Reduction
Rapid Implementation:
Up and Running in 30 Days
Request a Demo
Case Study
How an MSO absorbed 144,000 new members, cut 50–65% of manual claims work, and passed a MIPS re-audit with SymKey automation for EZ-CAP.
Read the case study.
“Before SymKey, many aspects of our claims activity were manual.” “Nearly one hundred percent of claims were being touched by our Claims Team; for each claim that came in, we were doing something to it manually.”
Nicole Estrada
Director of Claims
PromiseCare Management Services
