HCIM

Answer: In SymKey^® for EZ-CAP^® v. 1.30 and later, if your User ID has admin rights, you will see an enabled “EZ-CAP Databases” link in the Configuration section of SymKey’s main menu. Clicking that link will display the current databases that are configured to work with SymKey. To change one of the databases, simply highlight it in the list at the top of the window and change the necessary information that is displayed below it. Once you are finished, click the “Save Changes” button.

If you want to add another database to the list, click the “New Database” button. This will give you the opportunity to choose a name for the database, add a server name and database name, and set EZ-CAP and database connection user IDs and passwords. Once you are finished, click the “Test Connection” button. This will confirm that SymKey can successfully communicate with the database. Once you are satisfied, click the “Save New Database” button.

Answer: The SymKey^® application’s configuration will need to be updated to work with the version of EZ-CAP^® that you have upgraded to. Please contact support@hcim.com or 888-454-0202, ext. 2, to schedule the update of your SymKey configuration.

Answer: The standard format for a SymKey input file is .txt or .csv. Most of the files that SymKey uses to perform batches only contain claim numbers; a text file works the best for these types of batches. Other batches require more information, such as claim detail line numbers or a claim auth in addition to the claim number. In these cases the additional information must be in a comma-separated format. Examples of the input file structure can be seen below.

Standard input file example
2010020499900001
2010020499900245
2010020513400211

Comma-separated file examples
Detail lines needed:
2010020499900232,2
2010020621100110,1
2010020743700087,3

Auth numbers needed:
2010020499900101,2010030100002
2010020499900276,2010030100776
2010020513400277,2010030100433

Batch Processing file:
claimno,sequence,copay,status
2010020499900216,2,10,1
2010020499900780,1,20,1
2010020513400091,6,5,1

When SymKey completes a batch, it does two things to the source file – it appends the front of the file with the batch number and, regardless of the source location, it moves the file to SymKey’s complete folder located at C:\SymKey\Files\Complete. For example, an input file named “TestBatchFile.txt” for batch 1200 would be renamed “1200_TestBatchFile.txt” before it is moved from its source location to the Complete folder. This method ensures that all the files are organized and easy to find.

Answer: When you create your source batch files, either through Crystal Reports, Microsoft Access, or SQL, you should save them in a place that SymKey has access to, whether it be a network drive, local folder, or the default source batch file folder (C:\SymKey\Files\Source). When you click the Browse button in any of the SymKey modules, the default folder will automatically appear in the selection window. If you would like a different folder to be the default, contact us at support@hcim.com or 888-454-0202, so we can re-configure the default file folder to suit your needs.

Answer: SymKey does not yet have a scheduler that will allow timed execution of batches. This is, however, something that is currently in the planning stages and is being looked at very seriously for a future release. In order to process a batch, a user with access to SymKey must manually configure and start each scenario. This can be done either at the SymKey machine or remotely through various means such as Microsoft Remote Desktop.

Answer: The answer depends on the kind of batch you’re running. SymKey can generate a list of claims that are considered hard duplicates and can be denied with the SymKey Professional and Hospital Claims modules. Other scenarios available in the Professional, Hospital, and Batch Processing modules require input files created from outside SymKey. Some applications that are used to create these files are Crystal Reports, SQL, and Microsoft Access. Our Virtual Auto-Post module works in concert with PCG Software’s Virtual Examiner and Virtual Reporter applications. 

For the scenarios that require an outside program to create the input file, HCIM offers a number of customizable Crystal Reports that handle many standard situations. If you require specialized reporting, that option can also be discussed and handled directly with HCIM. Many of our clients utilize both standard and custom reports in order to find the claims that SymKey will use.