FAQs
The FAQs blog will display frequently asked questions that are fielded by HCIM’s Product Team, along with the answers to those questions.
FAQ # 4: Where can I locate source batch files?
Answer: When you create your source batch files, either through Crystal Reports, Microsoft Access, or SQL, you should save them in a place that SymKey has access to, whether it be a network drive, local folder, or the default source batch file folder (C:\SymKey\Files\Source). When you click the Browse button in any of the SymKey [...]
FAQ # 3: Can I schedule SymKey to run as a batch process at night?
Answer: SymKey does not yet have a scheduler that will allow timed execution of batches. This is, however, something that is currently in the planning stages and is being looked at very seriously for a future release. In order to process a batch, a user with access to SymKey must manually configure and start each [...]
FAQ # 2: Does SymKey generate the list of claims for the claims batch?
Answer: The answer depends on the kind of batch you’re running. SymKey can generate a list of claims that are considered hard duplicates and can be denied with the SymKey Professional and Hospital Claims modules. Other scenarios available in the Professional, Hospital, and Batch Processing modules require input files created from outside SymKey. Some applications [...]
FAQ # 1: Why don’t I have access to one of the SymKey® claims modules (Professional, Hospital, Virtual Auto-Post, or Batch Processing)?
Answer: SymKey® modules are activated/deactivated based on a licensing agreement between HCIM and your company. If you require access to a module that is not available, your licensing file must be updated and a new licensing agreement signed. If you see that a module that used to be active is now unavailable, the terms of [...]
