Client News
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Physicians of Southwest Washington
Olympia-based Physicians of Southwest Washington (PSW) licensed the SymKey for EZ-CAP Professional and Hospital Claims modules for a three-year licensing period in August 2011, after a successful 30-day risk-free trial. Here’s what Tamra Ruymann, Claims Manager at PSW has to say about SymKey:
“SymKey’s price tag was unbelievable! I didn’t think a small company like ours would be able to afford it, but the cost was so reasonable and the ROI was just amazing. I’m seeing a 3x return on my investment!” more
Community Health Center Network
Following a SymKey for EZ-CAP 30-day risk-free trial, Community Health Center Network (CHCN) of San Leandro, Calif., signed a three-year licensing agreement for the SymKey for EZ-CAP Virtual Auto-Post module in September 2011.
“Since using SymKey Virtual Auto-Post, my staff and I have been better able to manage our time because we can start a SymKey batch and continue on with other duties while it’s running in the background. It saves us hours each week before the check run and I know that claims are going out correctly with the proper edits,” said Jennifer Gould, Claims Supervisor at CHCN.
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Product Solutions
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Boost the Speed of EZ-CAP 6.x for Maximum SymKey 2.0 Efficiency
While working with several SymKey for EZ-CAP 6.x clients, HCIM Technical Development diligently explored every method to optimize the speed of EZ-CAP 6.x and of SymKey itself, including testing SymKey for EZ-CAP on the Windows 7 operating system. After testing at multiple sites, we found that SymKey ran up to 4X faster on a multi-processor PC with Windows 7 64-bit and 8GB of RAM, compared to a comparable Windows XP PC. more

SymKey for Plexis Claims Manager
HCIM has begun the design and development of SymKey for Plexis Claims Manager (PCM). HCIM has partnered with Plexis Healthcare Systems, a leading provider of core benefit administration and claims processing software, to cooperate on the development of this new product line. Together, the two companies have identified the initial workflows for SymKey to automate and will be working with one or more PCM client partners. General release is targeted for the end of 2011 and will contain many great new features. more

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Professional Solutions
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Professional Solutions Team Expands
HCIM has added three new Client Services Professional Consultants to its staff as a result of steady and increasing demands in its payer consulting business.
About Bryan Richardson >>
About Emmanuel Padilla >>
About Tyra Dennis >>

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Technical Development
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Development Team Grows
Due to the expansion of HCIM's product line on an increasing number of platforms, HCIM has hired Mingyong Yang as Senior Developer.
About Mingyong Yang >>

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Company News
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Summer 2011 ICD-10 Webinar Series for EZ-CAP Users
Over 130 EZ-CAP users registered to attend HCIM and AXIOM Systems’ free ICD-10 Educational Webinar Series on “ICD-10’s Impact on Your Business.” Featured speaker and leading ICD-10 and 5010 subject matter expert Peggy Honts of AXIOM Systems presented on ICD-10’s projected impact on key areas of a healthcare payer organization’s business and concluded the series with ICD-10 implementation strategies. Attendees found the series to be very informative and especially appreciated the ICD-10 code analysis, real-life examples, and insight into impacted business areas that are often overlooked. polling results & more
HCIM Attended Q-Users Conference as Sponsor
HCIM was a sponsor at the 2011 Q-Users Group Fall Conference on Sept. 12-14. Michael Wilson (President & CEO) and Jeffrey Hall (Executive Vice President, Professional Solutions) attended the event where they gave an ICD-10 overview and presented on the impacts ICD-10 will have on the healthcare payer industry. HCIM also announced the upcoming ICD-10 Educational Webinar Series for Q-Users that HCIM will be hosting alongside HCIM's business affiliate AXIOM Systems.
EZ-CAP WRUG Conference Sponsor
HCIM will be a Gold sponsor at the Oct. 6-7, 2011 EZ-CAP Western Regional User Group (WRUG) Conference in Huntington Beach, Calif. HCIM will present on SymKey for EZ-CAP with client partner Octavio Campos (Claims Director at Heritage Provider Network) and will also present alongside their business affiliate AXIOM Systems on HIPAA 5010 testing best practices, present testing methodologies, and 5010 testing tool sets.
HealthTrio and Monument Systems User Group Conference
HCIM will attend the October 24-26, 2011 HealthTrio and Monument Systems User Group Conference in Tucson, Ariz. as an exhibiting sponsor.
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Recent Blog Entries
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Free ICD-10 Educational Webinar Series Hits Home
Boost the Speed of EZ-CAP 6.x
PSW Seeing 3X ROI With SymKey for EZ-CAP
SymKey for Plexis Claims Manager (PCM) Development
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HCIM and AXIOM Systems have teamed up to provide QNXT users with the knowledge they need to navigate the complexities and business impacts of the transition to the ICD-10 coding system. In Oct./Nov. 2011, we’re offering a free educational webinar series on “ICD-10's Impact on Your Business."

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Client Testimonial
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"At our rate of growth, we’ve needed to hire more claims processors every year and I was actually down a claims processor when we started our SymKey trial, but our productivity has improved so much with SymKey that we don’t need to hire any new claims processors at this point. Because SymKey can handle all the claims we throw at it, we’re able to grow our business with a reduction in claims staff hiring."
Tamra Ruymann, Claims Manager at Physicians of Southwest Wash.

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About HCIM
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Consulting Services
HCIM’s industry-experienced consultants specialize in:
• payer system configuration
• system implementation
• operational assessments
• application development
• historical data conversions
• project planning
• project management
• staff training
HCIM's consulting group has hands on experience and training on the latest technologies and leading healthcare payer core transaction systems, including:
• QNXT™
• Facets®
• EZ-CAP®
• ikaSystems
• DIAMOND®950
• AMISYS Advance™
HCIM’s predesigned approach and industry expertise save you time and money. more
SymKey®
HCIM's SymKey product suite maximizes the performance of your core benefits administration system through the automation of claims processing, authorization requests, and posting claims recommendations. more
ScanClaims®
The ScanClaims product suite delivers unprecedented savings and productivity through state-of-the-art OCR scanning, imaging, data scrubbing, validation, and data management of claims and authorizations. more
Appeals Manager™
The Appeals Manager application is a leading edge software product that offers an efficient and automated solution for addressing CA AB1455 Appeals and Provider Dispute Resolution (PDR) processes. more
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