HCIM

HCIM is pleased to welcome Jessica Orr to our Professional Consulting Team. She’s been in the healthcare payer industry since 2006 and has served as a Customer Service Rep, a Senior Claims Analyst, a Members Services Trainer, and a Configuration Analyst. She has extensive experience with Medicare Part A and B claims processing, in addition to SQL Server and MS Access.

“Jessica’s hands on, practical health plan operations experience and effective working knowledge of QNXT configuration makes her an ideal resource for our QNXT clients. These tangible attributes combined with her energy, enthusiasm and ‘can do’ attitude will ensure positive solutions for our clients,” said Jeffrey Hall, Executive Vice President, Professional Solutions.

Jessica was born on a Navy Base in Cieba, Puerto Rico and moved to New Orleans at the age of 5. She later settled in Central Florida in 1988. As a young child, her dad used to ride her around the gas tank of his motorcycle and she’s loved motorcycles ever since. She enjoys an occasional drag race from time to time, maxing out her bike at 180 mph. Her other hobbies include drawing, painting, photography, fishing, shooting in the woods, home repair, and finding homes for stray dogs.

Jessica decided she wanted to work at HCIM so she could advance her career in system implementation and reach her goal of becoming a well sought after professional consultant. She already feels right at home. “At HCIM, I get a strong sense of family and camaraderie. I have received an immense amount of guidance and encouragement from day one,” said Jessica.

HCIM is pleased to welcome Jackie Guajaca to the team as a Product Solutions Business Analyst. Jackie has worked for 17 years in the Southern California healthcare market. Prior to working for HCIM, Jackie served as Manager of Data Analytics for a large MSO that managed well over 60,000 lives. During her tenure there, Jackie was the EZ-CAP system administrator and was also involved in establishing Electronic Data Interchange (EDI) processes, Quality Measures and Gap Analysis to assist in management of total cost of care, and creating innovative efficiency reporting tools to support day-to-day operations.

During her 14 years as Manager of Data Analytics, Jackie was known as a healthcare innovator with deep expertise in care delivery strategy, information technology, and creating efficiencies. She has a history of being a high performing, loyal team member with the knowledge to leverage skills and lead change through the complexity and ambiguity of today’s healthcare environment. She has intricate knowledge of HEDIS, HCC/RAF, 5 STAR, and Pay for Performance. She also possesses many years of claims data analysis experience with Professional and Institutional claims, Fee-for-Service, and Capitation.

“With Jackie’s extensive background in health care payer operations and strong IT skills, she is a great addition to our product team. She has already demonstrated her value in the short time she’s been with us. As she works with HCIM’s clients in product user testing and product support, I have full confidence that she will serve them to the high standard that they have come to expect,” said Tom Streeter, SVP, Product Solutions.

In her position as Business Analyst, Jackie will serve on HCIM’s Product Solutions Team, with responsibilities for development of HCIM product user documentation, HCIM product client support, Crystal Reports and other report development, HCIM product Quality Assurance testing, client pilot testing support, and Grievance and Appeals product initiatives.

“It’s exciting to be a part of an innovative company that focuses on streamlining operational issues that healthcare payers face on a daily basis. I will use my healthcare knowledge, experience and payer database expertise to help support the best products and services that HCIM has to offer. I do enjoy a good challenge,” said Jackie.

Jackie is a native to Southern California. She enjoys going to concerts, cooking, and spending time with her large extended family.

HCIM was MZI HealthCare’s first EZ-CAP User Conference (UCON) Platinum Sponsor at the April 30 – May 1, 2012 UCON in Newport Beach, Calif. HCIM was invited to present educational sessions on both 5010 and ICD-10 to the EZ-CAP client base. Both sessions were very well attended and led to lively discussions about recent CMS announcements. The colorful “Uno de Mayo” evening event was co-sponsored by MZI and HCIM. UCON attendees commented that this was a very valuable conference and found the EZ-CAP 6.x sessions to be very beneficial. Congratulations to Amy Wagner from Physicians United Plan, who won an Amazon Kindle Fire in HCIM’s business card raffle.

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HCIM Colleagues from all over the U.S. assembled for the annual HCIM All Colleague Meeting (ACM) in Louisville, Kentucky on May 18-19, 2012. The meeting opened with guest speaker Marty Clarke’s presentation on “The Symphony of Collaboration,” which was both hilarious and thought-provoking. Both days of lively face-to-face meetings expounded on the principles of collaboration with invaluable brainstorming and training sessions. Friday evening, Colleagues placed their wagers at the Churchill Downs horse races, followed by a concert series in the paddock. On Saturday, Colleagues embarked upon the Spirit of Jefferson riverboat and enjoyed a lovely dinner cruise down the Ohio River.

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HCIM is pleased to welcome Laurie Kirkland as Director of Sales & Marketing. Laurie worked for several years as an advertising coordinator for trade show publications where she helped clients to market their products in industry magazines. Before coming to work for HCIM, Laurie served as Director of Business Development for a large full-service clearinghouse firm that offers healthcare providers an array of revenue-cycle management services, including a practice management system, electronic health records, and a patient health registry. During her tenure there, Laurie was involved in both payer and provider contracting and worked closely with payers to streamline their Electronic Data Interchange (EDI) processes, make their claim shops more efficient, and reduce their costs.

During her nine years as Director of Business Development, Laurie helped her clearinghouse’s payer list grow from hundreds of payers to over 5,000 payers for their providers to choose from. In that same time, the number of providers that sent claims to her clearinghouse grew from thousands to well over 150,000. Laurie was also responsible for managing the larger medical group accounts, exhibiting at trade shows, and working with Regional Extension Centers across the country to promote Electronic Health Records (EHR).

“We at HCIM are excited to have Laurie join our team. Her background with payer operations and provider relations make her a perfect match to promote HCIM’s healthcare payer business process automation product solutions and services to a growing client base. Her dedication to healthcare payers and deep knowledge of their business will prove to be a great asset to both our company and our clients,” said Michael Wilson, President & CEO of HCIM.

Laurie will serve on HCIM’s Leadership Team and will spearhead HCIM’s sales and marketing initiatives. In addition to overseeing the activities of HCIM’s Marketing Department, Laurie will develop HCIM’s new sales strategy and attend industry trade shows on behalf of HCIM.

“I look forward to using my healthcare knowledge and industry experience to promote and deliver the best products and services that HCIM has to offer. It’s exciting to be a part of a growing company that focuses on solving and streamlining many of the operational issues facing healthcare payers today,” said Laurie.

Laurie has a Bachelor of Arts degree in Cultural Anthropology from the University of California Santa Barbara. She lives in sunny Southern California where she enjoys cooking, tending her garden, spending time on the beach, and traveling to our country’s beautiful National Parks. As if a new job wasn’t enough, Laurie also has her hands full with a new puppy.