Author Archive

HCIM Welcomes QNXT Consultant, Bryan Richardson, to the Professional Solutions Team

Tuesday, September 27th, 2011

As a former HCIM consultant that was subsequently hired on by a large client, HCIM is pleased to welcome Bryan Richardson back to the Professional Solutions Team. Bryan has almost a decade of experience on QNXT, both as a consultant and as a QCSI/TriZetto client, and his formal education includes a BA from the University of Florida and an MBA from Rollins College. Bryan’s background includes six years of business process reengineering experience. He has completed six end-to-end implementations and several other smaller engagements. With his diversified background, Bryan has done everything from QNXT system implementations to service packs to version upgrades and bug fixes, and he can provide business requirement documentation, configuration, training and testing. In addition, Bryan has served as director of the configuration department of a Medicare Advantage plan and contracted with Medicare, Medicaid and Commercial plans as clients.

Bryan currently resides in the state of Florida and loves spending time on the water. “I’m excited to be a part of HCIM because they approach consulting in the right way. They are not just billing experts – they always return value for their clients. I was a client of HCIM for years, and I always appreciated the support and the honesty which accompanied their engagements. They are not afraid to stand behind their word, and they back it up not only in writing but also in their actions. That difference brought me here because I believe in the same values and share the same work ethic. I want to be the best and to be a part of the best,” said Bryan.

Bryan is joining HCIM as a Client Services Professional Consultant and will be working under the direction of Jeffrey Hall, Executive Vice President of Professional Solutions. “Bryan’s healthcare payer operations experience at a large health plan has provided him with valuable insight and a working knowledge of claims processing, adjudication efficiencies, QNXT best practices configuration solutions, and healthcare payer operations and management. His judicious approach to overcoming configuration and operational challenges, his strong work ethic and a common sense communication style makes him one of the most sought after QNXT experts in the industry. HCIM and our clients have already benefited from Bryan’s ‘can do’ attitude. We are pleased to have him on our team,” said Jeff.

HCIM Welcomes Tyra Dennis to the Professional Solutions Team

Wednesday, September 14th, 2011

HCIM welcomes Tyra Dennis to the Professional Solutions Team. Tyra brings with her nearly 20 years of healthcare administrative and operations experience. During this tenure, she has spent several years working as a Network Representative, Benefit Designer, Compliance Auditor, and as a Team Lead and Trainer for QNXT administration, ECIS, Medical Manager and Vision.

“I am excited to have the opportunity to work with one of the industry’s leading consulting companies, which is recognized for its dedication to its clients and colleagues. I look forward to using my knowledge and experience in working with payer systems administration to provide the best possible service and guidance to HCIM’s clients. Payer system analysis, design and configuration can be very complicated; however, my goal, with support from HCIM’s Professional Solutions Team, is to simplify them for our clients,” said Tyra.

Tyra currently resides in Indianapolis, Indiana, and her hobbies include sketching, interior design, and reading. She also enjoys adding to her collection of fine writing instruments and crystal.

Tyra is joining HCIM as a Client Services Professional Consultant and will be working under the direction of Jeffrey Hall, Executive Vice President of Professional Solutions. “Tyra’s practical healthcare operational experience is a valued commodity in our industry. She is able to bring her proven healthcare knowledge, experience and best practices configuration solutions to any project. I am pleased that she chose to join the ever growing ‘family of colleagues’ at HCIM,” said Jeff.

Emmanuel Padilla Joins HCIM’s Professional Solutions Team

Tuesday, August 30th, 2011

HCIM is pleased to welcome Emmanuel “Eman” Padilla to the HCIM Professional Solutions Team. He brings over 22 years of hands-on experience working in various departments within the healthcare payer industry including Customer Service, Claims, Finance, Eligibility, and System Configuration. During that time, he’s worked on various claims system platforms, both commercial and proprietary, and he has spent the past 10 years working in configuration with six of those working as a consultant. “I’m excited about joining an impressive team of professionals at HCIM. My goal is to be part of a growing company whose number one goal is customer satisfaction,” said Emmanuel.

Emmanuel currently resides in Texas. His hobbies include video editing and making family movies while spending time with his wife and children on their ranch. In addition, he serves as director of sound and video at his church where he uses his video editing talents.

Emmanuel is joining HCIM as a Client Services Professional Consultant and will be working under the direction of Jeffrey Hall, Executive Vice President of Professional Solutions. “We are pleased to welcome a professional consultant with Emmanuel’s extensive healthcare experience and proven QNXT proficiency. Our clients have already gained immediate dividends with the application of his best practices approach and his ‘can do’ attitude,” said Jeff Hall.

Mingyong Yang Joins HCIM Development Team as Senior Developer

Thursday, July 28th, 2011

HCIM is pleased to welcome Mingyong Yang, Senior Developer, to the Technical Development Team. Mingyong started his software development career as a C\C++ programmer over 10 years ago, and has since spent over four years working as a VB6.0/SQL developer. Mingyong started .NET development in 2002 and was certified as an MCAD Charter member in 2002 and as the .NET version of MCSD Early Achiever in 2003. He has also designed and developed several web, Windows, services and batch processing applications using VB.NET and C#.

Mingyong lives in Oregon, and his hobbies include hiking and photography. “I am excited to be working at HCIM, a company that truly understands how to address the complexity and ever-changing dynamics of the health care industry. What drew me to HCIM were the challenging software development opportunities and the company’s bright prospects. My goal as I embark on this new journey with HCIM is to participate in developing new versions of claim entry automation software that will benefit not only our clients, but the industry as a whole,” said Mingyong.

John Rickenbach, Director of Technical Development, said, “We are very pleased to add Mingyong to our Development Team. Mingyong’s depth of experience with the development tools we are using as well as experience in the healthcare industry has enabled him to make an immediate impact on HCIM products. I am confident that Mingyong will play a key role in our future development.”

HCIM Welcomes Director of Technical Development, John Rickenbach

Wednesday, July 13th, 2011

HCIM is pleased to welcome John Rickenbach as Director of Technical Development. John has previously worked for HCIM as an expert contract resource and recently accepted an offer to join HCIM’s Leadership Team as a full time Colleague in April 2011. During his short time with HCIM, John has already provided significant input on future development opportunities and infrastructure systems for HCIM, which will improve the company’s ability to access and share information.

“John has been our go-to-consultant in the past, due to his extensive experience with numerous healthcare payer benefits administration systems coupled with his mastery of information technology tools. We knew he’d be an asset to HCIM and are enthused to have him on board. We’re very excited about his vision for the future technology of HCIM’s products and we’ll also leverage his expertise to develop an internal network infrastructure that will increase customer satisfaction and speed-to-market,” said Michael Wilson, President and CEO of HCIM.

John lives in the great Northwest outside of Portland, Oregon. He is an avid outdoorsman and is involved in numerous outdoor activities, including equestrian backpacking and trail development, water sports, 4WD motorsports, skiing and just about anything else the outdoors has to offer.

John graduated from Oregon State University with an engineering degree and has extensive experience in construction and project management. He has spent the last 12 years creating technology solutions for the healthcare industry in key areas such as risk management, conversions, analytics and extended reporting, Web and Winforms based solutions, and claims auditing and recoveries. He served as the President of Workflow Logic, Inc. for the past 16 years, prior to joining HCIM.

“I am excited to combine my talents and resources with a company of individuals that are so dedicated to bringing true value to their customers. HCIM has already shown themselves to be industry leaders in artificial intelligence products – with unwavering commitment to customer service and business ethics. It is my goal to assist HCIM in taking their suite of artificial intelligence tools to a whole new level of functionality and usability that will not only be beneficial to our clients, but will be downright exciting! This will allow us to expand the product’s use in existing and new industries,” said John.

As Director of Technical Development, John will serve on HCIM’s Leadership Team and will direct the activities of the Development Team including overseeing product development, managing HCIM’s IT infrastructure, and contributing his payer system expertise to various consulting projects.

Spring is in the Air

Wednesday, March 9th, 2011

Springtime is just around the corner…that time of year when the world starts waking up after a dreary winter. For many of us, the days leading up to spring can create a restless energy as we await the arrival of those days when we can finally step outside and enjoy the feeling of sunshine again.

 Here are a few tips on how you can take advantage of your pent up energy to help produce a better work environment:

  1. Clean up your workspace and get organized. Nothing is worse than a messy workspace to make you feel demotivated.  A fresh, clean workspace will inspire productivity and create an environment of creativity.
  2. Clean up your filing system and email folders. Most companies have record retention schedules in place that notify employees how long certain types of correspondence should be kept.  Spring is a perfect time to do a little clean up to make way for the new items that will be added in the coming year.
  3. Brainstorm ideas for better workflow in your office, department and organization. If you’ve ever thought to yourself, “it would make my life a whole lot easier if this were done differently,” then take some time to document those thoughts and implement the necessary changes into your daily workflow. If you have ideas for creating better workflow within your department and/or organization, set aside time to review your ideas and recommendations with your Reporting Manager.

 

Finally, once it’s comfortable enough to venture out again, take some time to enjoy the great outdoors. Breaks and meal times are a perfect opportunity to go on short walks. The combination of Vitamin D, which helps boost your immune system, and exercise, which helps reduce stress levels, will also give you the chance to breathe fresh air and clear your mind so you can return to work fresh and ready to tackle the tasks at hand.

HCIM Welcomes QNXT Certified Client Services Professional Consultant, Marilyn Nickles

Wednesday, January 5th, 2011

HCIM is pleased to announce that Marilyn (Udy) Nickles has rejoined HCIM as a Client Services Professional Consultant.  Marilyn has over 20 years of experience in healthcare operations and consulting, and our clients routinely select her as their consulting partner due to her strong work ethic and dedication to any given project. 

In 2007, Marilyn attained her QNXT Certification, and she has been a key product consultant on numerous QNXT projects.  She is presently assigned to work on a QNXT 4.7 upgrade in Montana.

“As part of a QNXT Certified Consulting team, Marilyn will utilize her QNXT experience and expertise to help ensure delivery of this time sensitive project,” said Jeffrey M. Hall, Executive Vice President, Client Services at HCIM.

“I am thrilled to be rejoining HCIM.  HCIM exemplifies an ideal company environment with emphasis on professional and personal development.   The company actively supports additional training for employees and provides the opportunity to use both my current skill set and those newly acquired.   The leadership style at HCIM fosters an atmosphere of trust and equality.  This makes coming to work a positive and rewarding experience – almost like coming home,” said Marilyn, who currently resides in Las Vegas, Nev.

We are happy to have her rejoin us as member of the HCIM family of Colleagues, and we look forward to many successful consulting services opportunities with her in the future.

HCIM Adds Lead Applications Developer, Daniel Przybylski, to Development Team

Tuesday, January 4th, 2011

HCIM is pleased to announce that Daniel Przybylski has joined HCIM’s team as a Lead Applications Developer. Daniel began working with HCIM in April 2010 through a contract assignment, and due to his outstanding contributions to the development of HCIM’s software solutions, a full time offer of employment was extended to him in early December 2010. 

Daniel grew up in the heart of the Silicon Valley, and while his professional career began in the semiconductor industry, he quickly learned that his real passion was programming.  He has over 10 years of experience in the overall software development lifecycle (requirements, design, implementation, and deployment), and most of his experience is with Microsoft® development products.

“Now is an exciting time for Microsoft application developers. Windows® Presentation Foundation, Windows® Communication Foundation and Silverlight® are great new tools which allow easier design and implementation of distributed systems and smart client applications. Combining my experience in the overall software development lifecycle with HCIM’s use of stalwart resources such as Microsoft® SQL Server® and Visual Studio®, I’m looking forward to helping HCIM continue to deliver new applications to our clients, as well as new, enhanced versions of those same applications which HCIM’s clients have relied on for years,” said Daniel.

Daniel will be working with the Development Team as the team lead to help set the direction of development efforts and identify the tools and standards necessary for continued growth and expansion.

HCIM Adds Sales Support Coordinator to Team

Wednesday, December 22nd, 2010

HealthCare Information Management, Inc. (HCIM) is excited to introduce our newest colleague, Carmenza Gamero, who has accepted a position as Sales Support Coordinator. Carmenza’s experience includes marketing research, strategic business plan development and analysis, marketing collateral development, tradeshows, and pharmaceutical sales. In addition, she has conducted extensive marketing research for clients in various industries and has developed manuals to implement specific client marketing strategies. She will be working out of HCIM’s Houston, Texas offices.

Carmenza is originally from Panama City, Panama, and has lived in the United States for over 20 years. She is fluent in both Spanish and French, and she possesses a basic knowledge of the Japanese and German languages. She attended The University of Texas at Austin where she earned a Bachelor of Business Administration with a concentration in Marketing.

In her position at HCIM, Carmenza will work under the direction of HCIM’s CEO and Director of Sales, Michael E. Wilson. She will be responsible for assisting in the sales process, coordinating HCIM’s participation at industry tradeshows, and developing content for HCIM’s website.

“I am excited to be a part of the HCIM team. Having worked for large and middle sized companies in the past, and having experienced the difficulties in the communication gap between employees, makes me appreciate the open lines of communication at HCIM. I would like to make a significant contribution to this organization by providing excellent sales support and ensuring a strong company presence at major industry events,” said Carmenza.

“Carmenza brings to HCIM extensive hands-on experience in both sales and marketing for the healthcare industry. She will be a valuable resource and addition to our sales team and in building relationships with our current and prospective clients,” said Michael Wilson.

HCIM is pleased to welcome Carmenza to the team and looks forward to the contributions she will make towards the overall achievement of our strategic goals and mission to simply provide the best advice, products, services and support to our customers.

HCIM All Colleague Meeting – November 5, 2010 (Concord, CA)

Wednesday, November 17th, 2010

HCIM Colleagues met at the HCIM Development Office located in Concord, Calif. on Friday, November 5, 2010 for our semi-annual All Colleague Meeting (ACM). The meeting was facilitated by Jeffrey Hall, Executive Vice President, Client Services, and Angela Reynolds, Corporate Communications Coordinator. The focus of the meeting was centered on team building with Colleagues participating in various team building events throughout the day to encourage everyone’s participation and input.

In the morning session, Michael Wilson, President & CEO, shared HCIM’s new Five Year Strategic Goal and discussed the various strategies that HCIM will implement to accomplish the goal and grow the company to “Five Million in Revenue in Five Years.” In addition, Jeffrey Hall led a session where each of the current 2010 Strategic Goals and Objectives Action Plans were reviewed, and updates were given on each action plan that is still in the process of being completed.

Another topic discussed during the meeting was HCIM’s Corporate Blog. Angela Reynolds discussed the recent HCIM website statistics and strategies for drawing more readers to the blog website. All HCIM Colleagues participated in a “Blogstorming” session where they discussed their ideas for their personal contributions to the blog, and HCIM will begin implementing some of these recommendations in future blog posts.

Once again, HCIM was pleased to welcome Katrina Gesh-Wilson of GW Operational Consulting Group, LLC (GWOCG) who led a motivational presentation based on Spencer Johnson’s book entitled “Peaks and Valleys.” During the session, Mrs. Gesh-Wilson discussed how personal peaks and valleys can be used not only in relation to HCIM but also in everyday life, and she outlined eight steps for creating change. At the end of her presentation, Mrs. Gesh-Wilson encouraged the Colleagues to express their thoughts on various peaks and valleys encountered during their work at HCIM over the past year, and she discussed ways that HCIM can use those events to propel the company to the next level.

During the afternoon session, HCIM Colleagues participated in the semi-annual “Hole-in-One Tournament” which had a “twist” (or some would say a “squeeze”?) this year. Instead of the typical golf ball which has been used in years past, the object of this event was to hit a lime into the hole using a golf putter. Amy Sipe, Client Services Consultant, beat out her competitors and emerged the winner this year with three out of four of her attempts being “hole-in-ones.”  After winning the challenge, it was overheard that Amy is not yet ready to give up her career with HCIM to join the LPGA.

Prior to the ACM meeting, all Colleagues were asked to anonymously submit an “odd job” that they had done in the past. This list of odd jobs was placed on the wall of the meeting room, and throughout the day, everyone had the opportunity to write down their guesses as to who did which odd job. After the daylong meeting, all HCIM Colleagues and their guests dined at Ruth’s Chris Steakhouse located in downtown Walnut Creek, Calif., and the odd job answers were revealed. Everyone enjoyed finding out which odd jobs their Colleagues had once performed, and the most anticipated revelation was that Angela Reynolds had one time held the job of “Meteorite Rock Polisher.”

HCIM Colleagues look forward to these face-to-face meetings as it gives everyone a chance to connect with other Colleagues who they may not otherwise meet with during the year. HCIM will continue to hold online Colleague meetings via web conference bi-monthly, and another ACM will be held on March 18, 2011.